Free up valuable IT hours by partnering with a service provider for end-to-end device lifecycle management.
IT groups routinely bemoan the fact that they spend an inordinate amount of time “keeping the lights on,” leaving precious few hours to work on strategic projects that actually move the business forward. Toss in a global pandemic that has shifted employees to a work-from-home mode, and it is easy to see how it can be difficult to achieve strategic initiatives.
“Analytics and lifecycle management!”
“At home, you don’t have access to those resources,”. “It’s creating a need for new types of services for managing and diagnosing problems remotely, along with more data analytics that can monitor how devices are performing and predict when a device will have a problem, rather than waiting for something to happen.”
By constantly monitoring a device, such services can determine whether it has proper security in place, and whether it frequently is experiencing the “blue screen of death” or other performance issues that need to be addressed.
Beyond diagnosing problems, IT also needs a partner who can address the full device lifecycle. This includes initial device configuration and shipping it to the user, so it can be ready to go right out of the box. It also includes remote problem diagnosis and in many cases, remediation.
In addition, services address devices at the end of their useful lives, enabling companies to get some trade-in value, and helping them choose a new device that is the best fit for each user. “Analytics will show whether you were under- or over-utilizing your device, so you can right-size the next one,” another value of the partnership.
When companies analyze how much IT time is dedicated to device management, they often realize it is less expensive to partner with a service provider who has greater economies of scale, he says.
Beyond money, the decision rides on the value of freeing up IT professionals to work on higher-value, strategic projects, whether it is keeping the environment secure or digital transformation.
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